Return & Shipping Policy

Refund Policy:

We strive to provide our customers with quality products and merchandise.   With the original sales receipt, a full refund will be issued within 30 days of the return of merchandise. If plant material is not performing as stated, when cared for appropriately, we will replace it or refund the purchase. Please provide your receipt and any nursery guarantee (on nursery stock only).

Shipping Policy:

You can trust that your order will be quickly processed and safely delivered. Orders placed after business hours will begin processing by 9am the following business day.  Orders placed during business hours will begin processing within 3 hours. If you require immediate service, please call our stores during business hours. The date your order will be received will depend on the date you place your order. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. We generally ship out your order within 1 business day. If we receive an order on Saturday, it will ship out the following Monday. Online delivery orders received after 11am EST are not guaranteed to deliver the same day. Please contact us at 1-800-244-3860 if you have an urgent, same-day delivery request.

Many products on our web site are Southern Maine delivery only.  Please call our stores for more information about this service. Our flat rate fee for delivery is $10. (Click here for Christmas Tree delivery and available options.) We deliver to the following towns: Falmouth, Brunswick, Cumberland, Cape Elizabeth, Freeport, North Yarmouth, Gray, Gorham, New Gloucester, Portland, Saco, Scarborough, South Portland, Westbrook, Windham, Yarmouth, Auburn, Lewiston, Pownal, Topsham, Bailey’s Island, Bath, Bowdoinham, Cundy’s Harbor, Durham, Georgetown, Lisbon Falls, Orr’s Island, Phippsburg, South Harpswell, Wiscasset, and Woolwich. We also deliver to other towns outside these areas. Delivery outside of our customary delivery area will be charged at $25.00 per hour.

Local Pick-up: We also offer Local Pick-up as an option for all of our products. Please allow two (2) business days for us to have your order ready. Call us at 1-800-244-3860 with any questions.

Christmas Tree Delivery, Set-up & Removal:

Skillins Greenhouses is please to offer our customers Christmas tree delivery, set-up and pick-up services after Christmas.

Delivery

Christmas tree delivery is $30.00. If the area is not ready when Skillins arrives we will gladly help move couches, chairs, and small tables; however we cannot move electric devices such as televisions, computers, stereos, entertainment systems or components of any of these systems. Depending on the extent of the moving necessary there maybe a $30.00 per hour per person fee for moving furniture.

An 8’ Christmas tree requires a 32” minimum doorway and passageway opening. Items hanging on walls should be removed so the tree can safely pass. The tree may still touch surfaces when we move it through the house. Skillins cannot make alterations to structures, or remove moldings or doors. Skillins cannot alter or otherwise adapt electrical systems. 

  • These charges are for Skillins transportation only (does not include the use of other carriers, barges or ferries).
  • Delivery outside of our customary delivery area will be charged at $25.00 per hour.
  • Other charges may apply if delivery requires more than a tailgate delivery.  These charges will be based on $30.00 per hour per person. 

Set-up Charges

Up to 9’ $30.00
Over 9’ $30.00 per hour per person plus materials used such as:

  • Tree stands
  • Cable/wire
  • Hooks

 

Skillins will fill tree stands with water if the customer wishes, however water in tree stands must be checked daily while the tree is indoors. Add water to the stand as needed. If a tree is allowed to dry out, it will need to be taken down, given a fresh base cut and put back up. Additional charges apply.

After Christmas Pick-up

Skillins will be glad to schedule pick up of your Christmas tree after the holidays. Skillins local delivery fees to your area will apply. Trees must be undecorated and ready to be removed. Skillins highly recommends tree removal bags to minimize the needles left behind.
Please call our stores or email us for charges and scheduling.

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